Consider your website as the 'permanent headquarters' for your business within the digital realm as it happens today. While a rented social media profile or a third-party marketplace controls customer data, and limits functionality, your website is fully owned and completely customizable digital property. In other words, it's the one and only place where complete control can be exercised over your brand narrative, customer journey, and user experience.
An up-to-date, modern, and effective website is much more than a mere online brochure. It is a strategic, multipurpose tool used to achieve multiple goals at once:
- Establishing Unquestionable Credibility and Brand Identity: Just as a company introduces itself through a handshake, so do its impressions through a digital screen. A well-shaped, professional-looking site with its personalized domain name and image-perfect visual support, as well as a "Who are we" identifier, will typically build the initial trust that potential customers may have in the establishment. This indeed would become their first touch point showcasing the unique identity of your business, its values, and professionalism. This would go a long way into reassuring visitors that your business is legitimate, reliable, and serious about what they do.
- A 24/7 Sales and Support Channel: Your website never shuts and always sells even when you're asleep. It allows potential customers to browse through your products, services, and other key information from anywhere in the world, at any time. Whether it's an e-commerce store that facilitates purchasing, a services page outlining the rates with a booking form, or even a live chat widget to connect customers with buyers, your site is doing its job at converting visitors into customers, as well as delighting everyone who is already there.
- The Hub for All Your Digital Marketing Efforts: Every road in your digital marketing strategy should lead to your website. It's the final stop for traffic from search engines, social media, email campaigns, and even paid ads. Without a solid website to send traffic to, your marketing efforts send invitations to a party, but do not provide the address. That's the key that turns a fleeting impression into a long-term engagement.
An incredibly successful website is built out of a clear intention and awesome user experience (UX); fast, secure, and totally responsive across all platforms, especially mobile since most of the traffic flowing from the internet is currently coming from smartphones. For small businesses, making a good first impression online is more important than ever, which is why having well-thought-out website design tips for small business is crucial for success in a competitive market.